Spinsy Responsible Gaming

Our Commitment to Safer Play

We at Spinsy are committed to promoting responsible gambling across every product on our platform, from slots and live dealer tables to our sportsbook. Our Spinsy team continuously reviews account activity patterns and works to identify signs of harmful play early, so we can reach out and offer support before a habit becomes a problem. Our approach rests on three pillars: prevention, player empowerment, and accessible help.

• Age verification during registration and KYC to ensure only adults aged 18 and over hold an account with us
• Self-service tools that let you set your own boundaries at any time
• A trained support team available around the clock to discuss your account or point you toward specialist help

Setting Deposit, Loss and Wager Limits

One of the simplest ways to stay in control at Spinsy Casino is to set a personal deposit limit. You can choose daily, weekly or monthly caps on how much you add to your account, and once a limit is reached, we won't allow further deposits until the period resets. Lowering a limit takes effect immediately, while raising it or removing it entirely comes with a short cooling-off period, giving you time to reconsider.

Beyond deposits, our toolkit (within your Spinsy account dashboard) also lets you cap your total losses and the amount you wager over a given timeframe. These controls work independently of your VIP status, withdrawal history or account currency, and they apply across the casino and sportsbook alike. Before activating these limits, it's worth reviewing any active Spinsy bonus terms, since wagering requirements may interact with your chosen caps.

Taking a Break: Time-Outs and Self-Exclusion

Sometimes the best decision is to step away entirely for a while. We at Spinsy offer a time-out feature that temporarily suspends your account for a period you choose, blocking access to the casino and sportsbook without closing your account permanently. During a time-out, we'll pause promotional emails so you're not tempted back before you're ready.

If you need a longer break, Spinsy Casino also provides self-exclusion, which locks your account for an extended period that you select, typically ranging from six months up to several years. Once self-exclusion is activated, we will not accept new deposits, reactivate the account early, or send marketing material to the self-excluded email address. Our support agents are trained to handle these requests sensitively and promptly.

1. Log into your account and open the Responsible Gaming settings
2. Choose between a short time-out or longer self-exclusion
3. Select the duration that suits your situation
4. Confirm your choice; the restriction applies immediately
5. Contact our support team if you need help reversing a time-out after it expires

Reality Checks and Account Activity

It's easy to lose track of time while enjoying live dealer tables or chasing a jackpot, so we've built reality check notifications into the Spinsy experience. These pop-up reminders show you how long you've been playing and give you a quick option to continue or log out. We recommend keeping this feature switched on, especially during longer sessions.

You can also request a full statement of your deposits, withdrawals, wagers and session history at any time by contacting our team. Reviewing this activity regularly is one of the easiest ways to notice if your play is changing over time.

Recognising the Signs of Problem Gambling

Gambling can become harmful gradually, and it isn't always obvious from the inside. We encourage every player at Spinsy to check in with themselves honestly from time to time. Some common warning signs include:

• Spending more money or time gambling than originally planned
• Chasing losses by depositing again to try to win back money
• Borrowing money or selling possessions to fund gambling
• Neglecting work, studies, relationships or health because of gambling
• Feeling anxious, irritable or guilty about your gambling habits
• Hiding gambling activity from family or friends

If any of this sounds familiar, please don't wait to reach out. Our Spinsy support team can walk you through the limit tools described above, and we can also point you toward independent organisations with specialist experience in gambling-related harm.

Independent Support Organisations

We at Spinsy Casino believe independent, confidential support is essential alongside the tools we provide directly. The following organisations offer free advice, counselling and self-assessment tests:

• GamCare – free information, support and counselling for anyone affected by gambling harm
• BeGambleAware – independent advice, support tools and a self-assessment questionnaire
• Gambling Therapy – a global online service offering support in multiple languages
• Gamblers Anonymous – peer support groups and meetings for people recovering from problem gambling

These organisations operate independently of Spinsy and can provide guidance even if you choose not to discuss your situation with us directly.

Protecting Minors

Our platform is strictly intended for adults aged 18 and over, or the legal gambling age in your jurisdiction if higher. During registration, we at Spinsy verify identity and age as part of our standard KYC checks, and accounts suspected of belonging to minors are suspended immediately pending verification. If you share a computer, tablet or phone with anyone under the legal age, we strongly recommend installing parental control software such as NetNanny, CyberPatrol or Gamban to prevent access to gambling sites altogether.